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H
Heavy Thing
Under-carriage wear worse than expected on roller.
Bought a Dynapac roller for a project in SA. The inspection report on heavything.com said minor undercarriage wear, but when it arrived, it was definitely more than 'minor'. I raised it during the 10-day inspection period, and while the agent was responsive, getting a resolution was a bit of a back-and-forth. Ended up getting a small discount, but it was a hassle I didn't need.
👍 What I liked
Agent was responsive during dispute, eventually resolved.
👎 Room for improvement
Inspection report accuracy was off on a key detail, caused delays.